Volunteer: Telephone Support, Cardiff

Telephone support volunteers will provide sensitive and informed support, information and advice to people with dementia, their carers and families throughout Cardiff and the Vale. This service will be especially helpful while individuals are awaiting access to more formal face-to-face or group based support, although it can be used as a stand-alone service in its own right.

What will you be doing?

Providing social contact and a listening ear by making and/or receiving telephone calls to/from people with dementia and those who care for them
Providing information and advice regarding dementia and associated issues, ensuring it is relevant, appropriate and accurate
Recording service related information, passing it on to appropriate personnel
Respecting confidentiality and ensuring it happens in practice
Liaising with colleagues, whether volunteer or staff, as required
Helping to promote local Society activities, where appropriate, via contacts made
Developing a good understanding of Alzheimer's Society activities, and other local services, so that questions/enquiries can been handled well
Attending learning, development and support activities to help you in the role
Respecting service standards, appropriate boundaries and being aware of the range of policies and procedures that impact on the activity being carried out.

How will Alzheimer's Society support you?

You will receive relevant induction for the role
You will benefit from ongoing training and other development opportunities
You will be provided with one-to-one and/or group based support
You will be reimbursed your agreed out-of-pocket expenses, in accordance with Society policy.