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Document Downloads: Fair access to fully funded NHS continuing care

A personal perspective

Malcolm Pointon, who died in February, had advanced Alzheimer's disease. When his wife, Barbara, was told that the 24-hour, seven-day-a-week care he needs was not nursing care and that her local health authority would not contribute to it, she decided to complain to the health service ombudsman. Download Barbara's article about the outcome of her complaint and the lessons learned along the way.

Reflections on making a health complaint and the Health Ombudsman's findings on the care of Malcolm Pointon: A personal perspective (PDF)

Have you been paying for care?

The Alzheimer’s Society is campaigning for an end to the unfair system of charging for care. As part of this campaign we are encouraging people
to examine whether they have been wrongly charged for care and, if so, to seek redress. This leaflet explains how to do so.

Have you been paying for care? (PDF)

NHS Continuing Care review letter template

This is an example of a letter you could write to request a review of continuing care needs for the person who you care for.

NHS Continuing Care review letter template (DOC)

When does the NHS pay for care?

Guidance on eligibility for continuing NHS health care funding in England and how to appeal if it is not awarded. This booklet has been produced by the Alzheimer's Society.

When does the NHS pay for care? (PDF)

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