A personal perspective

Reflections on making a health complaint and the Health Ombudsman's findings on the care of Malcolm Pointon: A personal perspective

Malcolm Pointon, who died in February, had advanced Alzheimer's disease. When his wife, Barbara, was told that the 24-hour, seven-day-a-week care he needs was not nursing care and that her local health authority would not contribute to it, she decided to complain to the health service ombudsman. Download Barbara's article about the outcome of her complaint and the lessons learned along the way.

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