Helpline

0300 222 1122

Helpline Association If you have concerns about Alzheimer's disease or about any other form of dementia, Alzheimer's Society National Dementia Helpline 0300 222 1122 can provide information, support, guidance and signposting to other appropriate organisations.

The Helpline is usually open from 9am to 5pm Monday to Friday and Saturday and Sunday 10am - 4pm. However the service may be closed occasionally during these times for operational reasons or because of staff shortage. Callers speak to trained Helpline Advisers.

Please note: Helpline calls may be recorded or monitored for training and evaluation purposes.

The Society's policy on confidentiality is in accordance with the Data Protection Act (1998).

If you are looking for information about claiming back care home fees, please refer to the download 'When does the NHS Pay for Care' for further information.

Email your enquiry

We are here for you Monday - Friday 9am - 5pm and Saturday - Sunday 10am - 4pm to help give you practical information on all aspects of dealing with dementia. Call 0300 222 1122.

Frequently asked questions

Our National Dementia Helpline handled over 20,000 enquiries last year. We will be publishing some of the most frequently asked questions, plus the answers our advisers gave.

Foreign language service

If English is not your first language we can organise a simultaneous language translation service.

Further information

Calls to the Helpline cost no more than the national call rate and may also count towards any inclusive minutes in a phone contract. This rule applies to calls from any type of line including mobiles, BT, other fixed line or payphone.

Helpline video

Please note: Helpline calls may be recorded or monitored for training and evaluation purposes.

The Society's policy on confidentiality is in accordance with the Data Protection Act (1998).

If you are looking for information about claiming back care home fees, please refer to the download 'When does the NHS Pay for Care' for further information.