Helpline

0845 300 0336

Helpline Association If you have concerns about Alzheimer's disease or about any other form of dementia, Alzheimer's Society National Dementia Helpline 0845 300 0336 can provide information, support, guidance and signposting to other appropriate organisations.

The Helpline is usually open from 8.30am to 6.30pm Monday to Friday. However the service may be closed occasionally during these times for operational reasons or because of staff shortage. Callers speak to trained Helpline Advisers.

Please note: Helpline calls may be recorded or monitored for training and evaluation purposes.

The Society's policy on confidentiality is in accordance with the Data Protection Act (1998).

The Helpline will be closed from 13:30 - 18:30 on Friday 27 January. Unfortunately during this time you will not be able to leave a message. Please do call back on Monday. We are very sorry for the inconvenience caused.

Email your enquiry

We are here for you Monday - Friday 8.30am - 6.30pm to help give you practical information on all aspects of dealing with dementia. Call 0845 300 0336.

Frequently asked questions

Our National Dementia Helpline handled nearly 20,000 enquiries last year. We will be publishing some of the most frequently asked questions, plus the answers our advisers gave.

Foreign language service

If English is not your first language we can organise a simultaneous language translation service.

Further information

All 0845 numbers have a low charge. This can vary according to your provider, your tariff and when you are calling. Check with your own provider for details. From BT domestic landlines the call may be free or may cost up to 5.4p per minute with a 9.3p set up charge. From landlines on BT business tariffs calls cost 3.36p+VAT per minute plus a call set up fee of 8p+VAT. Calls to 0845 numbers from mobiles cost considerably more. Costs correct as of 1 March 2010