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Branch services

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Information and education

A lot of our work involves raising awareness about dementia and the issues that affect someone with dementia, their families and carers. We provide opportunities for people to access information and advice, learn more about dementia and have a say about the issues that matter to them and their families.

Information and advice

We deal with hundreds of enquiries each year from a wide range of people including people with dementia, carers, health and social care professionals, student social workers and nurses and the general public.

We receive enquiries by telephone, email, post, and while attending local events. We aim to deal with all enquiries within five working days and when responding by post we send items second class. The service is open Monday to Friday 9am - 4.30pm.

Branch newsletter

The branch newsletter is a quarterly publication. It helps to keep people informed and up to date with local events and Society news. If you would like to contribute an article please contact us.

Carers' information and education course

The aim of this six week course is to introduce and explore a number of key topics to people who are caring for someone recently diagnosed with dementia. Sessions covered include:

learn more about dementia
understanding changes in behaviour
improving and maintaining communication
legal, financial and welfare benefits
accessing health and social care services
branch carer support services

Download: Carers' information and education course leaflet

We also hold other one off information sessions including: preparing for residential or nursing care, managing incontinence and activities to do at home.

Library resources

Reference and loan of books, videos and journals.
Carers' reading list (word format)
Literature searches - let us find the article, book, or report for you.
We hold material suitable for people with dementia, carers, people working in health and social care and students.

Information points

We have a number of information points throughout the city including public libraries and community centres. The stands hold copies of the Society's information and advice sheets as well as branch and Society leaflets. Information is kept up to date by volunteers. They are usually located in public areas and specific locations. Current specific locations include the Centre for the Health of the Elderly and the Newcastle Memory Clinic at Newcastle General Hospital.

If you know of an appropriate venue where an information point could be located, please contact the branch.

Contact: Trevor Watson, Information Officer, Email:Trevorwatsonalz@aol.com

What do carers say about our carers' courses:

Very good session and it did help me to communicate more.

Would like to thank everyone involved for their time and help - enjoyed the course a lot.

All sessions of the course were appropriate, content good and well presented by good speakers in a friendly atmosphere.

What do others say about access to information:

We very much value having this information point, which is an integral part of the Memory Clinic, and would like to take this opportunity to thank you for your continued support.

John O'Brien

Professor of Old Age Psychiatry

Newcastle General Hospital

Last updated October 2005

Registered Charity Number 296645